Shipping and Returns
At Swings India, we are committed to providing you with a seamless and enjoyable shopping experience from start to finish. That’s why we’ve designed our Shipping and Returns policies to be as straightforward and customer-friendly as possible.
Shipping Information
We understand the excitement of receiving your new swing, and we strive to deliver your order promptly and securely. Our shipping process is efficient and reliable, ensuring that your product arrives safely and on time. Here’s what you can expect when you shop with us:
- Order Processing: Once you place an order, our team will process it within 1-2 business days. You’ll receive a confirmation email with tracking details once your swing is on its way to you.
- Shipping Time: Standard shipping usually takes between 5-7 business days, depending on your location. We work with trusted logistics partners to ensure timely delivery.
- Shipping Charges: Shipping costs will be calculated at checkout based on the delivery address. We strive to offer competitive and affordable shipping rates, ensuring you get the best value.
- Packaging: We take great care in packaging your swing to ensure it arrives in perfect condition. Our durable packaging protects your product during transit, so you can enjoy it without worry.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your swing, we offer a simple return and exchange process. Here’s how it works:
- Return Policy: We accept returns within 15 days of receiving your order. If your swing is damaged, defective, or doesn’t meet your expectations, please contact our customer service team, and we’ll guide you through the return process.
- Exchange Policy: If you would like to exchange your swing for a different model or color, we’re happy to assist. Please reach out to our customer service team within 15 days of receipt, and we will help facilitate the exchange.
- Conditions for Returns: To be eligible for a return or exchange, the swing must be in its original condition and packaging. The product should not be used, and all parts should be intact. We reserve the right to refuse returns or exchanges if these conditions are not met.
- Refund Process: Once your return is received and inspected, we will process a refund to your original payment method. Please note that it may take 7-10 business days for the refund to appear in your account.
Customer Support
If you have any questions or concerns about your order, shipping, or returns, our dedicated customer support team is here to help. We are available via email, phone, or live chat to ensure you have the best shopping experience possible.
At Swings India, we prioritize your satisfaction and are here to make your shopping journey as easy and enjoyable as possible. Your happiness is our top priority!